GOT QUESTIONS?

 

DO YOU SELL TANKS OF HELIUM?

NO we do not  

 

HOW LONG DO BALLOONS STAY INFLATED?


Lolliloot takes great care in offering top quality balloons and balloon service. We use a special gel called Ultra Hi-Float at no extra charge to make latex balloons last extra long. Regular latex balloons with helium and hi-float can last 3-5 days. Foil balloons with helium can last over a week if kept in a cool dry place. Tulle balloons and confetti balloons have a limited float time especially in hot conditions it is recommended to treat them as same day balloons.
To extend the life of your balloons we advise you to remove from bags and keep in a room temperature environment.  We advise to not leave in car, watch out for spiky ceilings and pot lights. 

DO THE BALLOONS COME INFLATED?


All balloons ordered through our online shop come inflated (pick up or delivery only). Except for balloons that state 'Air Fill’ If you choose the shipping option the balloons are not inflated but are sent in an envelope with Canada Post.
 
HOW DO I TRANSPORT MY BALLOONS WHICH I PICK UP?


We offer special balloon bags for easy carrying free of charge. They fit up to 10-12 11” latex balloons and about two supershape foil balloons. All balloons for delivery are bagged except for pillars, clusters, garlands or jumbo latex. WE ADVISE YOU REMOVE THE BALLOONS FROM THE BAG ONCE YOU GET HOME. DO NOT LEAVE BALLOONS IN YOUR CAR ESPECIALLY IN HEAT.
  
DO YOU INFLATE BALLONS THAT I ALREADY HAVE?

* As helium is now easier to purchase we may be able to inflate your own balloons that you purchased elsewhere.  To advise we need to see your balloons so please bring them in to the store so we can advise and price accordingly.  We usually can fill most foil balloons that are helium quality.  We do not fill poor quality latex balloons and advise you to purchase our high quality latex instead.  If you choose for us to inflate your own balloons we strictly charge before inflation and we cannot refund any money should the balloons burst.  We strongly advise to purchase our balloons where if they burst during inflation we would replace the balloon.  please note we cannot give an “estimate” on the phone as we cannot see the balloon.  Please bring into the store to avoid confusion.

REFUNDS 

* See refund policy section at foot of page

*we do not offer any refunds or exchanges (do not purchase if you are unsure)

* once you leave the store or we have delivered your balloons we do not offer any refund what so ever.  Sometimes balloons pop, we all know it and it is completely outwith our control once they are in your possession so there will be no refunds on any balloon once it has left the store or delivery vehicle.

DO YOU DO ONSITE DECORATING?

 No we do not do any onsite decorating whatsoever.  We deliver for you to set up.

DO YOU CUSTOM PRINT BALLOONS?

No we do not offer this service.

WHAT IF I DO NOT PICK UP MY ORDER?

if you choose not to pick up your pre paid order we do not contact you. It is up to you to arrive at the date and time you selected at checkout or over the phone.  If you cannot remember what date and time you selected please contact us by replying to the email receipt you were sent when you paid (or the time you asked for on the phone if you called the order in).

we do not stay back for orders not collected - we leave the store at the last pre arranged pick up so we are not always in the store.  

we do not offer a refund for any item not picked up and after the item/s have not been claimed we put the item back in stock and fulfill the order with no credit unless contact has been made within the 30 days.  

* please note sometimes colours can vary from our manufacturers or may look slightly different from the pictures our manufacturers provide