GOT QUESTIONS?

IS THERE INSTORE SHOPPING? 
yes - at the moment we are allowing 4 people max in the store tues-sat 10-2pm and Sunday’s 10-12pm. HOWEVER PLEASE NOTE THE FOLLOWING.  it is advisable to preorder balloons so we can ensure they are ready for you (order on this website) and please order delivery orders on this website.  We also advise calling ahead if planning to visit the store without pre ordering as we are going thru unexpected medical issues and sometimes gave emergent short notice medical testing :(

 

HOW LONG DO BALLOONS STAY INFLATED?


Lolliloot takes great care in offering top quality balloons and balloon service. We use a special gel called Ultra Hi-Float at no extra charge to make latex balloons last extra long. Regular latex balloons with helium and hi-float can last 3-5 days. Foil balloons with helium can last over a week if kept in a cool dry place. Tulle balloons and confetti balloons have a limited float time especially in hot conditions it is recommended to treat them as same day balloons.
 

DO THE BALLOONS COME INFLATED?


All balloons ordered through our online shop come inflated (pick up or delivery only). Except for balloons that state 'Air Fill’ If you choose the shipping option the balloons are not inflated but are sent in an envelope with Canada Post.
 
How can I take the balloons home if I pick-up?


We offer special balloon bags for easy carrying free of charge. They fit up to 10-12 11” latex balloons and about two supershape foil balloons. All balloons for delivery are bagged except for pillars, clusters, garlands or jumbo latex. WE ADVISE YOU REMOVE THE BALLOONS FROM THE BAG ONCE YOU GET HOME. DO NOT LEAVE BALLOONS IN YOUR CAR ESPECIALLY IN HEAT.
  
DO YOU INFLATE BALLONS THAT I ALREADY HAVE?

* WE CANNOT PROVIDE THIS SERVICE DURING THE COVID 19 PANDEMIC

Refunds or exchanges 

NO REFUNDS OR EXCHANGES WHAT SO EVER DURING THE COVID 19 PANDEMIC. ALL ITEMS ARE FINAL SALE.

IF YOUR EVENT IS CANCELLED WE MAY BE ABLE TO OFFER A CREDIT FOR WHEN IT IS RESCHEDULED DEPENDING ON NOTICE GIVEN.  CONTACT US IMMEDIATELY AND WE WILL DO OUT BEST TO HELP BUT THIS IS NOT GUARANTEED 

Sometimes balloons burst, this is out of our control and we cannot refund on this basis.  If your balloon bursts within an hour of pick up or delivery please call or email us immediately and we will offer you a credit.  Must be reported within the hour!

Colours may look different in images compared to their actual shade. 

If your event is cancelled for any reason even out with your control although we sympathize we do not refund.....   we will aim to arrange a delivery slot for the new date but may have to charge a further delivery fee if we have to arrange staff especially for this.

If we cannot gain access to deliver your balloons or if we are turned away by concierge we will return the balloons to one of our stores for someone to collect or you can arrange another delivery slot but at your cost.  We do recommend advising the receiving party or concierge to expect us before you order the balloons.

DO YOU DO ONSITE DECORATING?

 No we do not do any onsite decorating whatsoever.  We deliver for you to set up.

DO YOU CUSTOM PRINT BALLOONS?

No we do not offer this service.