GOT QUESTIONS?

 


Please note we do not inflate balloons from any outside source. Please don’t yell at us for this. Helium is very costly and scarce and other party stores may choose to fill them but we do not. This is nothing personal but us making a wise decision to protect the helium we receive which is rationed at this time! We will for the foreseeable future only put helium in our own balloons.

DO YOU SELL TANKS OF HELIUM?

NO we do not  

 

HOW LONG DO BALLOONS STAY INFLATED?


Lolliloot takes great care in offering top quality balloons and balloon service. We use a special gel called Ultra Hi-Float at no extra charge to make latex balloons last extra long. Regular latex balloons with helium and hi-float can last 3-5 days. Foil balloons with helium can last over a week if kept in a cool dry place. Tulle balloons and confetti balloons have a limited float time especially in hot conditions it is recommended to treat them as same day balloons.
 

DO THE BALLOONS COME INFLATED?


All balloons ordered through our online shop come inflated (pick up or delivery only). Except for balloons that state 'Air Fill’ If you choose the shipping option the balloons are not inflated but are sent in an envelope with Canada Post.
 
HOW DO I TRANSPORT MY BALLOONS WHICH I PICK UP?


We offer special balloon bags for easy carrying free of charge. They fit up to 10-12 11” latex balloons and about two supershape foil balloons. All balloons for delivery are bagged except for pillars, clusters, garlands or jumbo latex. WE ADVISE YOU REMOVE THE BALLOONS FROM THE BAG ONCE YOU GET HOME. DO NOT LEAVE BALLOONS IN YOUR CAR ESPECIALLY IN HEAT.
  
DO YOU INFLATE BALLONS THAT I ALREADY HAVE?

* WE DO NOT INFLATE BALLOONS PURCHASED FROM OTHER SUPPLIERS.  WE ONLY INFLATE OUR OWN BALLOONS

Refunds or exchanges 

* See refund policy section at foot of page

Sometimes balloons burst, we all know it, this is out of our control and we cannot refund on this basis.  we now have a helium shortage so do not replace any balloons.

DO YOU DO ONSITE DECORATING?

 No we do not do any onsite decorating whatsoever.  We deliver for you to set up.

DO YOU CUSTOM PRINT BALLOONS?

No we do not offer this service.

WHAT IF I DO NOT PICK UP MY ORDER?

if you choose not to pick up your pre paid order we do not contact you. It is up to you to arrive at the date and time you selected at checkout.  If you cannot remember what date and time you selected please contact us by replying to the email receipt you were sent when you paid (or the time you asked for on the phone if you called the order in).

we do not stay back for orders not collected - we leave the store at the last pre arranged pick up so we are not always in the store till 5 pm (sundays 1pm).

we do not offer a refund for any item not picked up and after the item/s have not been claimed we put the item back in stock and fulfill the order with no credit unless contact has been made within the 30 days.