WE ARE SADLY CLOSING OUR STORE IN MISSISSAUGA ON SUNDAY 23 AUGUST 2026. WE WILL THEN CONTINUE TO SELL OUR REMAINING STOCK ONLINE AND WILL UPDATE ASAP.
CAN I GET A REFUND IF SOMETHING I PURCHASED GOES ON SALE.?
SORRY BUT NO WE DO NOT PRICE MATCH OR GIVE MONEY BACK SHOULD SOMETHING GO ON SALE JUST LIKE ANY OTHER STORE. HOWEVER YOU COULD TAKE ADVANTAGE OF THE SALE AND PURCHASE A SECOND ITEM :)
IF MY BALLOON POPS OR BETS DAMAGED DO YOU REFUND?
please note before you purchase balloons we cannot replace or refund any balloons once they have left the store. We cannot control what happens once we have handed them over to you. It is unfortunate but sometimes balloons pop or misbehave. Our advice is keep them at room temperature, take them out the bag asap, keep away from sharp objects, watch out for spiky ceilings and hot lights, do not leave balloons in a hot vehicle and remember outside conditions make balloons more inclined to misbehave.
please note *** if we have a damaged balloon we will substitute it with the closest matching design
click on the product where you can read the description. Air filled balloons will not be inflated as they are for you to do at home, except Airloonz if you request us to do so.
helium inflated Ballons will be inflated unless you leave a note at checkout which we will confirm.
DO YOU SELL TANKS OF HELIUM?
NO we do not
CAN WE DO LAST MINUTE OR SAME DAY ORDERS?
The website has a 2 hour pick up cut off.
However call us during opening hours and we’ll do our very best to accommodate.
pillars require notice as described in the details and need to be confirmed if you order outwith that notice before ordering. please do not order an item that needs 2-3 days notice sooner without telephone confirmation so you do not incur that loss.
WHY DO LATEX BALLOONS OPAQUE/OXIDIZE?
All latex balloons opaque immediately but it’s more noticeable in clear balloons with any change of temperature. If this bothers you please order foil balloons.
For more info on the science behind it please google “why do balloons opaque”. This is a perfectly normal occurrence in latex balloons. This has been noted on the description of every clear balloons and is also mentioned here. There will be no refunds for balloons oxidizing.
HOW LONG DO BALLOONS STAY INFLATED?
Lolliloot takes great care in offering top quality balloons and balloon service. We use a special gel called Ultra Hi-Float at no extra charge to make latex balloons last extra long. Regular latex balloons with helium and hi-float can last 3-5 days. Foil balloons with helium can last over a week if kept in a cool dry place. Tulle balloons and confetti balloons have a limited float time especially in hot conditions it is recommended to treat them as same day balloons.
To extend the life of your balloons we advise you to remove from bags and keep in a room temperature environment. IF BALLOONS ARE FOR AN OUTDOOR EVENT PLEASE NOTE THERE IS NO GUARANTEE IN HEAT AS HELIUM EXPANDS IN HEAT AND BALLOONS WILL HAVE A LIMITED LIFE OUTDOORS
DO THE BALLOONS COME INFLATED AND WITH STRING?
All helium balloons ordered through our online shop come inflated (pick up only). Except for balloons that state 'Air Fill’ If you choose the shipping option the balloons are not inflated but are sent in an envelope with Canada Post. We attach string to every helium inflated balloon that we inflate but remember to order weights if required as they are not included unless specified in the bouquets.
HOW DO I TRANSPORT MY BALLOONS WHEN I PICK UP?
You can bring your own bags or you can purchase one of our speciality balloon bags at $1.50 each, we recommend you reuse these
. WE ADVISE YOU REMOVE THE BALLOONS FROM THE BAG ONCE YOU GET HOME. DO NOT LEAVE BALLOONS IN YOUR CAR ESPECIALLY IN HEAT.
DO YOU INFLATE BALLONS THAT I ALREADY HAVE?
Yes we try to help with that. To advise we need to see your balloons so please bring them in to the store so we can advise and price accordingly. We usually can fill most foil balloons that are helium quality. We do not fill poor quality latex balloons and advise you to purchase our high quality latex instead. If you choose for us to inflate your own balloons we strictly charge before inflation and we cannot refund any money should the balloons burst. We strongly advise to purchase our balloons where if they burst during inflation we would replace the balloon whilst in the store. please note we cannot give an “estimate” on the phone as we cannot see the balloon. Please bring into the store to avoid confusion.
REFUNDS
* NO REFUNDS WHATSOEVER AS WE ARE CLOSING OUR STORE!
* NO REFUNDS OR EXCHANGES WHATSOEVER! (do not purchase if you are unsure)
IF YOU REARRANGE YOUR EVENT AND WE OFFER TO HOLD IT FOR A LATER DATE IT IS UP TO YOU TO CONTACT US TO REARRANGE ON A DAY WE ARE OPEN. No refund will be given in this instance and no credit is given. We will not “chase” you.
HOW DO I ASK TO CHANGE THE COLOURS ON A BOUQUET.
you can either order balloons from the individual balloon section or you can add a note at checkout which we will confirm with you. If we do not confirm with you then we have not received your note. Please don’t call and yell at us as unless you create your own bouquet you need to confirm with us that we received the note. Bear in mind when an order comes thru for a pre arranged bouquet we have to assume without a note that’s what you would like.
WHAT IF I DO NOT PICK UP MY ORDER?
If you choose not to pick up your pre paid order we do not contact you as when you place the order after your initial receipt we take the time to then send a follow up email advising you of the date and time you selected for pick up or delivery. It is up to you to arrive at the date and time you selected at checkout or over the phone.
we do not stay back for orders not collected - we leave the store at the last pre arranged pick up.
we do not offer a refund for any item not picked up and after the item/s have not been claimed we put the item back in stock and fulfill the order with no credit unless contact has been made within the 30 days.
* please note sometimes colours can vary from our manufacturers or may look slightly different from the pictures our manufacturers provide
