PLEASE ARRIVE AT THE TIME YOUNG SELECTED FOR YOUR PICK UP. AFTER YOU ORDER WE WILL SEND A REMINDER OF THE DATE AND TIME OF PICK UP. IF YOU ARE GOING TO BE DELAYED PLEASE CALL US AS WE LEAVE THE STORE AT THE LAST SCHEDULED PICK UP AS THE GOOGLE HOURS ARE ONLY A GUIDE.
IF YOU DO NOT PURCHASE WEIGHTS PLEASE BRING BAGS FOR YOUR BALLOONS OR YOU CAN PURCHASE OUR BAGS AT $1.50 each.
DELIVERING IN ADVERSE WEATHER CONDITIONS. - when the weather is particularly bad we may not be able to deliver within the time selected. Should weather be particularly bad we will do our best to contact you to advise a delay or not being able to deliver but please be patient during storms as safety is the most important. If there is a weather alert advising the roads to be unsafe we cannot deliver! We will contact you if we think this may occur to arrange delivery for a different date but most likely you would contact us first as you would most likely be rearranging your event. Please do watch out for us contacting you in adverse weather conditions
Please note - we take no responsibility for any damage in shipping whatsoever nor do we take responsibility if any item is not received.
For shipping we use standard Canada Post, you can expect your shipment within 3-10 working days depending on location. Tracking is provided and we accept no losses whatsoever.
if Canada post do not delivery your order please contact them with the tracking number we provided as we cannot do this on your behalf
Canada wide shipping $20
Please note additional shipping charges may apply when shipping to extreme remote destinations. We will contact you after you place your order and quote you on any additional costs associated with shipping to your location.
for pick up orders or for local delivery we will have it ready for the date and time you choose when you order. Please note for garlands, pillars and personalized we do require notice.
* PLEASE ORDER ITEMS TO BE SHIPPED OR FOR LOCAL DELIVERY IN ADVANCE AS WE CANNOT ACCEPT RETURNS AT THIS TIME IF ITEMS WERE LATE FOR THE PARTY.
Please note these are Canada post guidelines.
Yes we do deliver to businesses, however, it is your responsibility to ensure that someone will be there to accept the shipment/delivery on your behalf. Regarding delivery to PO Box we are not responsible for non delivery. The same applies to postal boxes, apartment blocks, mailboxes and porches
We will notify you via email once the order has been dispatched with a tracking on your order via Canada post
Please note if you want to return a shipped order please be advised you must ship it back with tracking and once we receive if it is in the same condition we will refund. There is no refund for any latex products, any shipping or any return shipping. We strongly advise that you only order if your are 100% certain as this would be a costly refund as you would be paying shipping both ways. Please email us before shipping for procedures.