SHIPPING + DELIVERY

delivery

Lolliloot currently offers delivery service locally in Toronto + GTA, delivery can be added by pressing the cart button on the top right corner of the home page and selecting delivery.  Please do not choose the shipping option for delivery as your items will be sent in an envelope with Canada post and no balloons will be inflated.  You can email us at info@lolliloot for more information. Or call either store to arrange.

We handle all deliveries ourselves to ensure best service. Please ensure that someone will be present to receive delivery at the time slot selected. 

If no one is at address to receive delivery, balloons will be returned to store for pick up by customer, if you request a second delivery fees will apply. Please use the note section after you press cart to relay any specific instruction to us.

For specific requests please contact us prior to going to checkout.

shipping charges

For shipping we use Canada Post, you can expect your shipment within 3-10 working days depending on location (outside of Canada and U.S. could take up to 28 days).  Tracking is provided and we accept no losses.

Please note additional shipping charges may apply when shipping to extreme remote destinations. We will contact you after you place your order and quote you on any additional costs associated with shipping to your location.

how soon will you get your order?

We aim to process orders as quickly as possible, generally within 2-3 days of receiving the order.  
  • For orders being picked-up > To avoid disappointment especially for orders, the earlier you place your order the better.
  • For orders being shipped locally > Toronto and surrounding areas - Approx 3-5 working days 
  • For orders being shipped across Canada or international  > please place your order 10 business days before your event as regular shipping takes between 7-10 business days (excluding weekends) for non Canadian and U.S. this may take up to 28 days.  A tracking number will be provided.  Please note we do not cover landing duties, we advise you research what duties you may have to pay for international orders.

Please note these are Canada post guidelines.  

do we deliver to businesses or PO Box?

Yes we do deliver to businesses, however, it is your responsibility to ensure that someone will be there to accept the shipment/delivery on your behalf.  Regarding delivery to PO Box we are not responsible for non delivery as no signature can be given.  

how will you know when the order has been shipped?

We will notify you via email once the order has been dispatched with a tracking on your order.