SHIPPING and STORE PICK UP

STORE PICK UP

PLEASE ENSURE YOU PICK UP ON THE DATE/TIME YOU SELECTED AS WE ARE CLOSING OUR STORE ON SUNDAY 23rd AUGUST 2026 AT 11am.  THERE WILL BE NO REFUNDS

PLEASE ARRIVE AT THE TIME YOU SELECTED FOR YOUR PICK UP.  AFTER YOU ORDER WE WILL SEND A REMINDER OF THE DATE AND TIME OF PICK UP.   GOOGLE HOURS ARE ONLY A GUIDE.

 PLEASE BRING BAGS FOR YOUR BALLOONS OR YOU CAN PURCHASE OUR BAGS AT $1.50 each. Some of the bouquets include bags please read description.

 

 

DELIVERY!

AS WE ARE CLOSING OUR STORE WE NO LONGER OFFER DELIVERY.


shipping charges

CANADA WIDE SHIPPING ONLY. WE DO NOT SHIP INTERNATIONALLY 

Please note - we take no responsibility for any damage in shipping whatsoever nor do we take responsibility if any item is not received. 

For shipping we use standard Canada Post, you can expect your shipment within 3-10 working days depending on location.  Tracking is provided and we accept no losses whatsoever.

if Canada post do not delivery your order please contact them with the tracking number we provided as we cannot do this on your behalf 

Canada wide shipping $35 (no exceptions due to rising fuel costs) 

Please note additional shipping charges may apply when shipping to extreme remote destinations. We will contact you after you place your order and quote you on any additional costs associated with shipping to your location.

how soon will you get your order?

for pick up orders or for local delivery we will have it ready for the date and time you choose when you order. Please note for garlands, pillars and personalized we do require notice. 

* PLEASE ORDER ITEMS TO BE SHIPPED IN ADVANCE AS WE CANNOT ACCEPT RETURNS AT THIS TIME IF ITEMS WERE LATE FOR THE PARTY. 

  • For orders being picked-up or for delivery > To avoid disappointment especially for orders, the earlier you place your order the better. For pick up we will fulfil for the date and time you select 
  • For orders being shipped locally thru Canada post  > Toronto and surrounding areas - Approx 3-5 working days (plus shipping itself can take 5-10 days) longer if you order over Xmas and new years as we close for a few days 
  • For orders being shipped across Canada  > please place your order 10 business days before your event as regular shipping takes between 7-10 business days (excluding weekends).  A tracking number will be provided for parcels.   We cannot be responsible should your item not be received but we do send tracking it is up to of you don’t receive to raise a case with the postal carrier.

Please note these are Canada post guidelines.  

do we deliver to businesses or PO Box?

Yes we do deliver to businesses, however, it is your responsibility to ensure that someone will be there to accept the shipment/delivery on your behalf.  Regarding delivery to PO Box we are not responsible for non delivery. The same applies to postal boxes, apartment blocks, mailboxes and porches 

how will you know when the order has been shipped with Canada post ?

We will notify you via email once the order has been dispatched with a tracking on your order via Canada post
 
Please note if you want to return a shipped order please be advised you must ship it back with tracking and once we receive if it is in the same condition we will refund.  There is no refund for any latex products, any shipping or any return shipping.  We strongly advise that you only order if your are 100% certain as this would be a costly refund as you would be paying shipping both ways.  Please email us before shipping for procedures.